Terms & Conditions

a Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

b Use of Website

You agree to use our website for lawful purposes only and in a manner that does not infringe upon the rights of others. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

c Intellectual Property

All content and materials available on our website — including but not limited to text, graphics, logos, trademarks, trade names, images, videos, illustrations, and software — are the property of Tarf Media or its licensors and are protected by copyright laws. You shall not reproduce, distribute, modify, or otherwise use any content from this website without prior written consent from Tarf Media.

d Use of Work for Portfolio and Promotion

We reserve the right to showcase completed projects, including images, videos, and other creative content, as part of our portfolio on our website, social media platforms, and other promotional materials. This will only be done with the client's prior consent. We value the privacy and preferences of our clients and will never display or share any content without expressed permission.

e Disclaimer

The user is responsible for their own actions while using our website and for any consequences thereof.

f Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. These links do not signify endorsement or approval of the content, practices, or policies of the linked websites. We have no control over the content or availability of linked sites and shall not be responsible for any loss or damage that may arise from your use of them.

g Modifications to Terms

Tarf Media reserves the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes signifies your acceptance of the modified terms.

h Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

i Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

a General Terms

Tarf Media offers professional media production equipment for hire, including cameras, lenses, drones, lighting, sound gear, and accessories. All rentals are subject to availability and must be booked in advance. All clients must create a Tarf Media account to access, reserve, or hire equipment.

b Account Registration and Verification

1. Account Requirement: All equipment rental clients must register for a Tarf Media Account before hiring equipment.
2. Identity Verification: Clients must upload a valid copy of their National ID or Passport during registration. Corporate clients may also be required to submit a company authorisation letter.
3. Account Responsibility: Clients are responsible for maintaining the confidentiality of their account credentials and all activity under their account.
4. Approval: Tarf Media reserves the right to approve or decline any account registration or equipment hire request at its discretion.

c Booking and Payment

1. Clients may browse available equipment, select items, and submit a booking request via the portal.
2. Tarf Media will issue an official invoice once the booking is confirmed.
3. A 50% deposit is required to secure a booking; the balance must be paid before the equipment is collected or dispatched unless otherwise agreed.
4. All prices are quoted per day unless stated otherwise.

d Equipment Collection and Use

1. Equipment will only be released once verification is confirmed and payment is completed.
2. Clients must inspect and confirm the condition of equipment at collection.
3. The hirer must communicate in advance if the equipment will be collected by their agent or staff.
4. The equipment must be used responsibly and only for lawful, professional purposes.
5. Any misuse, unauthorised modifications, or illegal use will result in immediate termination of the rental agreement and potential legal action.

e Damage, Loss, or Theft

1. The client assumes full responsibility for any loss, damage, or theft of the rented equipment during the rental period.
2. Clients are responsible for the full replacement or repair cost based on the current market value.
3. In the event of loss of equipment, the hirer will be charged 75% of the prevailing daily rate until the equipment is replaced or returned.
4. Equipment should not be opened, repaired, or altered by anyone other than Tarf Media personnel.

f Returns and Late Fees

1. All equipment must be returned on or before the agreed date and time.
2. Late returns attract additional charges per hour or per day, depending on the delay.
3. Equipment must be returned in the same condition it was issued.

g Crew Hire

When hiring Tarf Media's crew along with equipment, the crew operates under Tarf Media's management. Clients should not assign additional tasks outside the agreed project scope without prior written consent.

h Liability

Tarf Media is not liable for any injuries, losses, or damages arising from the use or misuse of rented equipment. Clients assume full responsibility once the equipment leaves our premises.

i Cancellations and Refunds

1. Cancellations made within 24 hours of the scheduled rental date may incur up to 50% of the rental fee.
2. Failure to collect equipment after booking confirmation results in forfeiture of the booking fee.
3. Refunds, if applicable, will be processed within 5 business days.

j Ownership

1. All rented equipment remains the sole property of Tarf Media.
2. Clients are not permitted to sublet, sell, transfer, or pledge the equipment to third parties.

k Portal Use and Suspension

1. Tarf Media may suspend or terminate a client's account in cases of fraud, policy violation, or misuse of services.
2. System access may be temporarily unavailable during maintenance or upgrades.

a Local Backup

Tarf Media maintains secure local backups of completed client projects for a period of two (2) years from the date of delivery. This backup provides clients with an extra layer of security in case files are lost, corrupted, or accidentally deleted on their end. After the two-year period, all backup files are automatically and permanently deleted from our systems without prior notice. Clients are encouraged to download and safely store their final files upon delivery.

b Online File Delivery

For convenience, Tarf Media may share completed projects via online links (e.g., Google Drive, Google Photos, WeTransfer, or other file-sharing platforms). All shared links will remain active and accessible for three (3) months from the date of delivery, after which they will automatically expire. Clients are responsible for downloading and storing their files within the provided timeframe. Tarf Media will not be liable for expired or deleted online links after the stated period.

c Data Privacy and Security

All client files are securely stored and handled in accordance with Kenya's Data Protection Act (2019). Access to backup files is restricted to authorised Tarf Media personnel only. We do not share, sell, or distribute client files to any third party without written consent.

d File Retrieval Requests

Clients may request retrieval of backup files during the two-year retention period. Retrieval may take up to three (3) working days and may attract a small administrative fee depending on file size and storage requirements.

e Limitation of Liability

While Tarf Media employs industry-standard data protection and backup measures, we do not guarantee the indefinite preservation of files. We shall not be held responsible for data loss resulting from hardware failure, system corruption, natural disasters, or other circumstances beyond our control.