Your Questions,
Answered

Tarf Media is a dynamic media and marketing company based in Nairobi, Kenya, serving clients across the country and beyond. Specialising in video production, photography, drone aerial solutions, equipment rental, and digital marketing, Tarf Media is committed to creating engaging content and executing effective campaigns for diverse clients. From corporate promotions to event coverage, real estate showcases to compelling adverts and documentaries, our skilled team and state-of-the-art equipment ensure that every project is executed with creativity, professionalism, and a commitment to exceeding client expectations.

Tarf Media specialises in a range of services including video production, photography, drone services, equipment rental, web design and development, graphic design, and digital marketing.

Getting started is easy. Simply contact us through our website or reach out via phone or email to discuss your project requirements. We'll schedule a consultation to understand your needs and provide you with a customised proposal tailored to your project goals.

Yes. We are based in Nairobi, Kenya, but we provide our services countrywide. Our services are mobile — we go to meet your needs wherever you are.

At Tarf Media, we combine creativity, technical expertise, and a commitment to excellence to deliver exceptional results. We prioritise customer satisfaction, attention to detail, and innovative solutions, ensuring that each project exceeds expectations. We strive to understand your unique needs and goals to create content that genuinely resonates with your audience.

You can view samples of our previous work by visiting our Portfolio page, our YouTube channel, or our social media pages. We showcase a diverse range of projects across various industries. Feel free to contact us for specific samples relevant to your project.

You can easily request a quote by filling in our contact form or reaching out via phone or email. Our team is always ready to assist and will respond within 24 hours during business days.

We work on a diverse range of projects including promotional videos, event coverage, real estate photography and videography, hotel and resort marketing, corporate training materials, adverts, documentaries, and full digital marketing campaigns.

Absolutely. We understand that every project is unique, and we are committed to tailoring our services to meet your specific requirements — from the style and tone of the content, to the delivery format and timeline.

Turnaround time varies depending on the scope and complexity of the project. We work closely with clients to establish realistic timelines and ensure timely delivery without compromising quality. During the consultation phase, we'll discuss timelines and provide an estimated delivery schedule.

Yes. We offer comprehensive post-production services including editing, colour grading, audio enhancement, and visual effects. Our skilled editors ensure your content is polished to perfection before delivery.

Yes. We excel at drone aerial photography and videography, offering unique perspectives that enhance the visual appeal of your projects — whether it's capturing vast landscapes or showcasing architectural details from above. All our drone pilots hold valid KCAA licences.

Tarf Media captures the essence and beauty of your properties through high-quality imagery and videography. We have extensive experience working with real estate and construction clients, enabling them to showcase properties, construction progress, and architectural designs. We'll help you showcase your listings in the best possible light, attracting more serious buyers.

Our digital marketing services are tailored to boost your online presence, attract potential customers, and drive engagement. From content creation and social media management to advertising campaigns and search engine optimisation, we help you reach your target audience effectively.

Yes. We offer a variety of additional services and customisable packages to suit your requirements — whether you need additional editing, graphic design, animation, podcast production, or marketing support. Feel free to discuss your needs with us and we'll tailor a solution to your goals and budget.

We provide a wide range of production equipment including cameras and lenses, lighting and audio kits, drones, gimbals and stabilisers, tripod stands, and camera accessories. All equipment is well-maintained and regularly serviced to ensure top performance. View the full catalogue on our Hire page.

Yes. All clients must create a Tarf Media account to access our Equipment Rental Portal and book equipment. This helps us verify your identity, manage bookings efficiently, and provide a self-service experience for repeat hires.

You'll need a valid National ID or Passport for verification. Corporate clients may also be required to submit a company authorisation letter.

Yes. You can rent equipment for self-use as long as you meet our verification and payment requirements. However, for specialised equipment such as drones, we recommend hiring our licensed operators for optimal performance and safety compliance.

Yes. You can schedule an appointment to visit us in Nairobi to inspect and test equipment before confirming your booking. Contact us to arrange a visit.

Yes. Some equipment may require a refundable security deposit depending on the type and value of the item. The amount will be communicated during the booking process and refunded upon safe return of the equipment.

You'll be responsible for the repair or replacement cost based on the current market value. We recommend handling the equipment with care and ensuring it is used only by qualified personnel. Please refer to our Terms & Conditions for full details.

Yes. You can request an extension before the current rental period expires. Approval will depend on equipment availability.

Yes. We offer delivery and pickup services within Nairobi and surroundings at an additional cost. Arrangements can be made during booking.

Your personal data and ID are securely stored and used only for verification purposes in compliance with Kenya's Data Protection Act. We do not share your information with third parties without consent. See our Privacy Policy for more.

You can reach our support team via +254 791 085 097 or info@tarfmedia.co.ke for any assistance or urgent issues during your rental period.

Log in to your Tarf Media account, browse the available equipment, select the items you need, and submit your booking. Our team will review your request and issue an invoice for payment. For production services, simply get in touch to begin.

We accept M-Pesa and bank transfers. Payment must be made in full before collecting or using any equipment. A 50% deposit is required to secure a production services booking.

Yes. Cancellations made more than 24 hours before the scheduled rental date will not attract a penalty. Late cancellations may incur up to 50% of the rental fee. Please notify us as early as possible if you need to reschedule.

Late returns attract additional charges per hour or per day, depending on the item. We advise notifying us early if you expect a delay to avoid unnecessary penalties.

Yes. We offer daily, weekly, and monthly rental options for long-term projects. Contact us for customised packages and long-term pricing.